We are delivering our watches solely to the countries that can be selected when choosing the shipping address (currently most countries of the world). The delivery to the buyer in these countries is free of cost. The sales price however does not include any local taxes or charges that can occur when importing the watches.
All on this website mentioned delivery times (within Germany 1-3 working days, to other EU countries 2-4 working days, to non-EU countries 3-8 working days) should be understood as estimations and cannot be understood as final or guaranteed delivery terms.
Personal collection is not possible for logistical reasons.
Goods are generally delivered on dispatch route and to the delivery address indicated by the Client, unless agreed otherwise. During the processing of the transaction, the delivery address indicated in the Seller’s order processing is decisive.
If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the buyer will be informed about this as soon as reasonably possible after the order has been placed. In this case, the buyer has a right to dissolve the contract free of charge.
In case a shipment still has not been delivered at the delivery address of the buyer (or the pick up point) 14 days after the shipment date, the buyer has the obligation to inform us by email within 14 days to email@example.com (so: ultimately 28 days after the shipment date).
In case the buyer receives a product that the buyer did not order or a product has been delivered to the buyer in damaged or incomplete state, the buyer must inform us hereof as soon as possible (within 24 hours after receiving the order) by email to firstname.lastname@example.org. The buyer will take care of the return shipment of such a product after receiving return instructions from us and we will bear the costs of this shipment. We will subsequently take care of the shipment of the correct product to the buyer, provided the buyer has fully conformed with these return instructions. A buyer who returns a product in this situation at own costs, without first contacting us and awaiting our instructions, cannot claim the costs occurred.
Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch. This shall not apply, if the Client exercises his right to cancel effectively, if the delivery cannot be made due to circumstances beyond the Client’s control or if he has been temporarily impeded to receive the offered service, unless the Seller has notified the Client about the service for a reasonable time in advance.
In case the order that has been shipped to the buyer went missing, or in case the buyer claims to not have received the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier.