For the return of the goods from Germany, we’ll provide you with a return label from DHL free of charge. Please contact us at firstname.lastname@example.org and we’ll email you the label via DHL.
For the return of the goods from all other countries, you bear the direct costs. We recommend insured shipping.
If you are returning goods to us from the EU, please contact us before sending it back on email@example.com. For a fast, easy and insured return, we offer the option of receiving a DHL return label from us. We charge €19 for the return service from the EU, GB and CH and simply deduct the amount from your refund.
When returning goods back to us from outside the EU, it is important to follow the correct steps for a trouble-free customs processing. Thus, please contact us for instructions on firstname.lastname@example.org before sending the watch back. Otherwise you run the risk of extended customs processing time and fees. For a fast, easy and insured return, and to spare you handling customs, we offer the option of receiving an UPS return label from us. We charge 39€ for the international return service and simply deduct the amount from your refund.
Finally, please make sure the watch is safely wrapped, ideally in its original packaging.