When you are returning a watch to us from Germany or from within the EU, please contact us before sending it back on email@example.com. For a fast, easy and insured return, we offer the possibility to receive an DHL return label from us. We charge 9€ for the return service from Germany and 19€ from the EU, UK and CH and simply deduct the amount from your refund.
When returning a watch back to us from outside the EU, it is important to follow the correct steps for a trouble-free customs processing. Thus, please contact us for instructions on firstname.lastname@example.org before sending the watch back. Otherwise you run the risk of extended customs processing time and fees. For a fast, easy and insured return, and to spare you handling customs, we offer the possibility to receive an UPS return label from us. We charge 39€ for the international return service and simply deduct the amount from your refund.
Finally, please make sure the watch is safely wrapped, ideally in its original packaging.