Imprint

Information obligations according to art. 14 para. 1 of the Regulation on Online Dispute Resolution in Consumer Matters:

The European Commission provides a platform for online dispute resolution (OS), which you can find here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.

General Terms and Conditions with customer information

Contents

1. Scope of application
2. Conclusion of contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and shipping conditions and shipping conditions
6. Retention of title
7. Liability for defects (warranty)
8. Guarantee and repair
9. Redemption of promotional vouchersLiability Promotional vouchers
10. Liability
11. Alternative dispute resolution
12. Code of conduct

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Circula Uhren GmbH (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller relating to all goods and/or services presented in the Seller's online store. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes which can predominantly be attributed neither to their commercial nor their independent professional activity. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity.

2) Conclusion of contract

2.1 The purchase contract is concluded with Circula Uhren GmbH.

2.2 The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you submit a binding offer for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.

2.3 The seller may accept the customer's offer within five days by

• submitting a declaration of acceptance in a separate e-mail or
• if applicable, the payment transaction is carried out by a service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under "Payment").
  
  The relevant alternative for you depends on which of the listed events occurs first.

2.4 The German and English languages are available for the conclusion of the contract.

2.5 When submitting an offer via the seller's online store, the contract text is stored by the seller and sent to the customer in text form (e.g. e-mail, fax or letter) together with these GTC after the order has been sent.

2.6 Order processing and contact are usually carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

3) Right of withdrawal

3.1 Consumers are generally entitled to a right of withdrawal.

3.2 Further information on the right of revocation can be found in the seller's revocation policy.

4) Prices and terms of payment

4.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include statutory VAT. Any additional delivery and shipping costs will be indicated separately in the respective product description.

4.2 The customer will be informed of the payment option(s) in the seller's online store. The following payment methods are generally available in the seller's online store:

4.2.1 Bank transfer
If the payment method of advance payment by bank transfer is selected, the seller sends the customer his bank details in a separate e-mail and delivers the goods after receipt of payment.

4.2.2 Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after placing the order.

4.2.3 PayPal
In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after the order is placed. Further information can be found in the order process.

4.2.4 Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise specified below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the order process.

Purchase on account via Klarna:
The invoice amount is due 30 days after dispatch of the goods and receipt of the invoice.

Installment purchase via Klarna: You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment is 6.95 euros.

Sofort/ Pay now via Klarna: Your account will be debited immediately after placing the order.

The use of the payment methods invoice and installment purchase requires a positive credit check. In this respect, the seller forwards the customer's data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. The seller can only offer the customer those payment methods that are permitted based on the results of the credit check. Further information and Klarna's terms of use can be found here. General information about Klarna can be found here. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.

4.2.5 Apple Pay
In order to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimize yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. Further information can be found in the order process.

5) Delivery and shipping conditions

5.1 The seller delivers the goods free of shipping costs after receipt of payment, unless otherwise stated in the product description.

5.2 The delivery of goods is carried out by shipping to the delivery address specified by the customer, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for processing the transaction.

5.3 If a delivery is delayed or cannot be carried out or can only be carried out in part, the customer will be informed as soon as possible after placing the order. In this case, the customer has the right to cancel the contract free of charge.

5.4 If a shipment has not been delivered to the buyer's delivery address (or collection point) within 14 days of dispatch, the customer is obliged to notify the seller by e-mail to hello@circulawatches.com within 14 days (i.e. no later than 28 days after the date of dispatch).

5.5 If the customer receives a product that he has not ordered or if a product is delivered in a damaged or incomplete condition, the customer must notify the seller as soon as possible (within 24 hours of receipt of the order) by e-mail to hello@circulawatches.com. If a product has not been ordered or has been delivered in a damaged or incomplete condition, the seller will bear the costs of the return shipment and will then arrange for the correct and faultless product to be sent to the customer, provided that the customer has fully complied with the instructions for the return shipment. A customer who returns a product in such a situation at his own expense without first contacting the seller and waiting for the instructions is not entitled to claim the costs from the seller.

5.6 If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller had notified him of the service a reasonable time in advance.

5.7 If the order sent by the seller to the customer has been lost or the customer claims not to have received the order (although information such as the tracking / transportation data indicates otherwise), the carrier's complaints procedure will be initiated. Any refund or reshipment will only be made after this procedure has been completed. The customer agrees to cooperate fully in the carrier's complaints procedure.

5.8 Self-collection is not possible for logistical reasons.

6) Retention of title

If the seller makes advance payment, he retains ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1 If the purchased item is defective, the statutory liability for defects shall apply.

7.2 If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company

8) Warranty and repair

8.1 In addition to the statutory warranty, the seller guarantees the proper functioning of its watches with regard to the movement, the hands and the dial for a period of two (2) years from the date of purchase as stated on the invoice. The guarantee provides the customer with the assurance that the products meet the usual standards of usability, reliability and durability.

8.2 The guarantee does not apply in the event of:

• Damage caused by improper use (e.g. scratching, damage
• caused by scratching, knocking or dropping)
• deliberate damage
• normal wear and tear or ageing of the materials used
• damage caused by lack of care
• theft or loss
• damage caused by moisture inside the watch, as the watertightness of the case can only be guaranteed at the time of testing, prior to shipment.

8.3 The warranty service consists exclusively of the repair or replacement of the defective watch. Should a defect occur in one or more of the components covered by the warranty during the warranty period, the seller shall, at its discretion, either repair the watch free of charge or replace it with a watch of the same model free of charge. The warranty claim is only valid on presentation of the defective watch, a copy of the invoice and proof that the defect occurred within the warranty period. This proof is provided in particular if the defective watch has been sent to the seller within the warranty period.

8.4 The water resistance of the seller's watches is indicated on the case back. Watches that are water-resistant to between 3 ATM and 10 ATM are rainproof or splashproof and cannot be worn while bathing, swimming or diving. Watches that are water-resistant to between 15 ATM and 30 ATM can be used for swimming, snorkeling and freediving at shallow depths.

8.5 The warranty is void if a third party carries out repairs or other work on the watches without the prior written consent of the seller.

8.6 In the event of a justified claim under the guarantee, the replacement or repaired watch shall be returned at the expense and risk of the seller, while the shipment to the seller shall be at the expense and risk of the buyer. Shipping costs for the return shipment after a warranty or repair request for defects caused by improper handling of the watch by the customer, as per 8.2, shall be borne by the buyer.

8.7 The processing time for the repair of a defective watch is at least two weeks plus the time required for the return shipment.

8.8 Customer service: You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 4:00 p.m. by calling 07236-7090864 or by e-mail at hello@circulawatches.com or by post at Circula Uhren GmbH, Poststr. 38, 75210 Keltern.

9) Redemption of promotional vouchers

9.1 Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and that cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online store and only during the specified period.

9.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.

9.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

9.4 Only one promotional voucher can be redeemed per order.

9.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.

9.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to settle the difference.

9.7 The credit balance of a promotional voucher is neither paid out in cash nor does it bear interest.

9.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

9.9 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective holder who redeems the promotional voucher in the seller's online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective holder.

10) Liability

We shall always be liable without limitation

• for claims based on damage caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health,
• in the event of intentional or grossly negligent breach of duty,
• in the event of warranty promises, if agreed, or
• if the scope of application of the Product Liability Act applies.
  
  In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
  
  Otherwise, claims for damages are excluded.

11) Alternative dispute resolution

11.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

11.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

12) Code of Conduct

We have submitted to the following codes of conduct:

• Trusted Shops
• https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf