Ordering
The easiest, quickest and least error-prone way to order CiRCULA watches and bracelets is directly in our online shop. Once you have selected your desired product, place it in the shopping basket with one click and, after checking it, click again to proceed to the checkout. Enter your billing and shipping details and select the desired payment method (credit card, bank transfer, purchase on account, instalment purchase, PayPal). We only ship against prepayment, we do not offer cash on delivery. As soon as we have received your payment, we will dispatch your order - normally on the same day if payment is received by 2 pm. You can also send us an e-mail with your order and your details to hello@circulawatches.com. We will then send you the corresponding invoice with our bank details and dispatch your order after receipt of payment. It is also possible to order by telephone.
By focussing on direct online sales, we can offer our high-quality watches at attractive prices. For this reason, we can only co-operate with selected retailers who fit in with our concept. You can find an overview here.
Unfortunately not. Our workshop is not open to the public. However, you can view, try on and buy all our watches and bracelets at Deutsche Uhren und Schmuck on the 1st floor of Schmuckwelten in Pforzheim. The staff there will give you detailed and competent advice.
The delivery times are noted directly next to the product in our online shop. Please note that these are estimates and delivery times cannot be guaranteed.
Yes, we offer optional express shipping with UPS. Please contact us at hello@circulawatches.com for possible shipping times and additional fees.
As soon as your watch is dispatched, you will receive a dispatch notification with a tracking link in an e-mail and your invoice in a separate e-mail.
Usage and service
To start a mechanical watch, turn the crown slowly and evenly in the basic setting in the direction of the twelve upwards (crowns of diving watches must first be unscrewed in the direction of the six downwards). The spring is fully wound after approx. 40 turns. With hand-wound watches, you will feel resistance. Avoid overwinding at all costs. In the case of mechanical watches with automatic winding, i.e. a rotor as the oscillating weight, the watch will continue to run constantly after the first winding if you wear it regularly. The maximum power reserve after full winding is noted directly on the product in our online shop.
Our watches with automatic winding can also be wound by hand. They have a slipping clutch that prevents the spring from being overloaded. The spring is fully wound after approx. 40 turns. If you wind your automatic watch by hand, turn the crown slowly and evenly upwards in the direction of the twelve in the basic setting. Ideally, automatic watches are wound via the oscillating weight (rotor), by wearing them on the arm or on a watch winder. However, occasional winding by hand is not a problem.
Pull the crown out to position 1 (crowns of diver's watches must first be unscrewed in the direction of the six downwards). You can now move the date display with the crown.
CAUTION: Do not adjust the date between 8 pm and 2 am, as the movement automatically advances the date during this time and the movement may be damaged.
If you have set the date but it is already turning at midday, the watch is not in the correct 12-hour cycle. You must then set the time 12 hours forward by pulling the crown out to position 2 and then correct the date.
All gear deviations are noted directly with the product in our online shop. We regulate our mechanical watches in Pforzheim with the help of a professional timing scale after they have been fitted in the case. However, the rate of a watch is sensitive and depends on many influences such as wearing habits or arm position. A slight knock can also be enough to change the rate. It is important to measure the rate deviation under full winding after approx. 40 revolutions. In our experience, measuring with apps does not show correct values. Specialised time scales or real-time measurement compared to a radio-controlled watch provide the most reliable results.
This depends on the model and is noted directly with the product in our online shop. Further information on what the individual details mean can be found here: https://circulawatches.com/atm-uhr-wasserdichtigkeit/
IMPORTANT: Please check the screw-down crown before every contact with water. Even if you go into the water several times, e.g. in a swimming pool, check the crown every time you go swimming. Damage caused by moisture inside the watch is excluded from the guarantee, as the water resistance of the case can only be guaranteed at the time of testing, before despatch.
There is no fixed revision interval, as how often a revision is due depends very much on personal wearing behaviour and, of course, on the movement itself. As a rule of thumb, however, you can say that a mechanical watch should be serviced approximately every 3 to 7 years. During the service, the movement is cleaned, all seals are replaced and all bearing points in the movement are re-oiled. We will be happy to carry out this service for you. You can find more information here: https://circulawatches.com/en/service/revision-of-your-watch/
We have created a short instruction video for you that you can watch here.
Returns, warranty & Co
You are of course welcome to try on your new watch at home and see how you like it on your wrist or show it to friends. If you don't like the watch after all, you can return it to us within 14 days.
For further details, please visit the revocation right for consumers.
For the return of goods from Germany, we will provide you with a return label from DHL free of charge. Please contact us at hello@circulawatches.com.
For the return of goods from all other countries, you bear the direct costs. We recommend insured shipping.
If you are returning goods to us within the EU please write to us beforehand at hello@circulawatches.com. For a quick, easy and insured return, we offer the option of receiving a DHL return label from us. We charge 29 EUR for return shipping from the EU, 39 EUR from UK or CH and deduct the amount from your refund.
If you are returning goods to us from outside the EU, it is important to follow the correct steps for smooth customs clearance. Please contact us for instructions at hello@circulawatches.com before returning the watch. Otherwise there is a risk of long processing times and additional charges at customs.
For a quick, easy and insured return and to save you customs clearance, we offer the option of receiving a UPS return label from us. We charge 59 EUR for international return shipping and deduct the amount from your refund.
Please ensure that the watch is securely packed, ideally in the original packaging.
We give a two-year guarantee on all our watches with regard to the movement, the hands and the dial. The guarantee applies to any manufacturing defects. The guarantee period begins with the purchase. The date of purchase on the invoice is decisive. Please keep the invoice in a safe place. Within the warranty period, manufacturing defects will be repaired by us free of charge. Not covered are batteries, wear and tear on the case, glass or strap as well as damage caused by improper use (e.g. accident, glass breakage, water damage, torn out crown).
We can only confirm whether a warranty claim actually exists after checking your watch for any damage caused by improper use. Please be assured that, in case of doubt, we will always decide in your favour.
If you have a warranty claim, please write to us at hello@circulawatches.com before sending your watch. Further information can be found on our General Terms & Conditions page.
Yes, the warranty claim from the date of purchase by the first owner is retained and is transferred to the second or third buyer. When buying a second-hand watch, please make sure that the original invoice shows the date of the first purchase. Of course, we also carry out service work on used or older watches and will be happy to send you a cost estimate.
Brand & Technology
The watches are assembled, tested, and fine-tuned in Pforzheim. CiRCULA combines German manufacturing standards with high-quality Swiss movements. The designation "Made in Germany" thus stands for high-quality components, controlled final assembly, and high quality standards.
DLC (Diamond-Like Carbon) is an extremely hard surface coating. It significantly increases scratch resistance to approx. 2,000 Vickers and provides a deep black, matte finish. At CiRCULA, DLC is used in certain variants of the ProFlight, among others.
ProTrail
Yes. It offers increased magnetic field resistance of up to 80,000 A/m thanks to a soft iron cage, making it particularly insensitive to everyday magnetic fields.
• Sapphire crystal with multiple anti-reflective coating on the inside
• Swiss Super-LumiNova®
It has a diameter of 40 mm, a length over the lugs of 46 mm, and is 11 mm high. The width of the lugs is a universal 20 mm.
ProFlight
Yes, up to 150 meters with screw-down crown.
• Sapphire crystal with multiple anti-reflective coating on the inside
• Swiss Super-LumiNova®
It has a diameter of 40 mm, a length over the lugs of 46 mm, and is 11 mm high. The width of the lugs is a universal 20 mm.
ProSea
- Hardened 316L stainless steel
- Sapphire crystal with multiple anti-reflective coating on the inside
- Swiss Super-LumiNova®
Facet
- 316L stainless steel
- Sapphire crystal with multiple anti-reflective coating on the inside
- Swiss Super-LumiNova®
DiveSport Titanium
AquaSport II
- 316L stainless steel
- Sapphire crystal with multiple anti-reflective coating on the inside
- Swiss Super-LumiNova®
AquaSport GMT
- 316L stainless steel
- Sapphire crystal with multiple anti-reflective coating on the inside
- Swiss Super-LumiNova®
SuperSport
- 316L stainless steel
- Sapphire crystal with multiple anti-reflective coating on the inside
- Swiss Super-LumiNova®